What to Do If Your Smart Lock Gets Locked After Incorrect Password Attempts?

If you've entered the wrong password on your smart lock multiple times and it has been locked or disabled as a result, don't panic. There are several steps you can follow to resolve the issue and regain access to your home. Here's a quick guide on what to do if your smart lock is locked due to incorrect password attempts.

1. Wait for the Lockout Period

Many smart locks have a built-in security feature that temporarily locks you out after multiple incorrect password attempts to prevent brute-force attacks. Typically, the lock will reset after a brief period, which could range from a few minutes to an hour, depending on the brand and model.
Action: Wait for the specified lockout time to pass, then try entering your correct password again.

2. Use the Backup Entry Method

Most smart locks come with multiple ways to unlock, such as using a backup key, fingerprint, or PIN. If you've been locked out from the keypad, try using an alternative method to gain access.
Action: If your lock supports fingerprint authentication, facial recognition, or a key fob, try those methods to unlock the door.

3. Reset Your Password or PIN

If you've forgotten your password or are unsure of the correct one, many smart locks offer a way to reset it. This can usually be done through the lock's companion app or the device's physical reset button.
Action: Open the companion app (e.g., Google Home, Apple Home, or the manufacturer's own app), go to the settings, and follow the instructions to reset your password or PIN. If necessary, consult the user manual for detailed steps on resetting via the lock's physical reset button.

4. Check for App or Firmware Updates

Sometimes, issues related to incorrect password attempts can be caused by outdated firmware or app versions. Ensure that your lock's firmware and the app you use to control it are up to date.
Action: Check for any available updates in the app store or directly in the app. Updating the firmware can often resolve security glitches and ensure your lock works smoothly.

5. Contact Customer Support

If you've tried all of the above and are still locked out, it might be time to contact the manufacturer's customer support for assistance. They may have specific instructions for your model, or in extreme cases, they may need to unlock it remotely.
Action: Reach out to the support team via the contact details provided in your user manual or on the manufacturer's website. Be prepared to provide the model number and any other information they may need to assist you.

6. Use a Mechanical Key (if available)

Many smart locks still come with a traditional mechanical key option as a backup. If the above methods don't work, you can always use the physical key to unlock the door.
Action: Locate your physical key (usually provided with the lock) and use it to open the door.

Conclusion

Smart locks are designed to make your home more secure, but they can sometimes lock you out due to incorrect password attempts. By following these steps—waiting for the lockout period, using alternative unlocking methods, resetting your password, and contacting support—you can regain access to your home with minimal hassle. Always make sure to keep your password or PIN secure, and take advantage of backup methods for added peace of mind.